Welcome to Model No.
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Welcome to Model No.

FAQ

Need help or have a question about an order?

Our team is eager to help —> info@model-no.com

COVID-19

Are you still in production?

Yes! As of June 1st we are able to take orders and resume production! We have adjusted our staff’s schedules and our operational policies to create a safe environment for our staff and our customers.

These new policies include:

  • Operating our physical production line with the minimum of necessary staff & new rotating shifts.
  • Upgraded daily sterilization procedures throughout our facility.
  • Mandatory employee logging of all staff & customers they have come in contact with on a daily basis.
  • Daily wellness and temperature checks of all onsite staff.

If I order now, when will I receive my order?

All orders will be shipped within 2 weeks. Currently we estimate that slowdowns in shipment times due to COVID-19 events will be minimal, and we will be able to maintain a 2 week production schedule, produced in order in which they were received.

As always, we will keep you informed via email on estimated ship times & when your order is completed and shipped.

What if I want to pick up my order at your shop?

If you have concerns about shipping or if you just can’t wait to see your order and would like to pick it up at our facility, we can accommodate you! -- please make a note while placing your order, or email us separately at info@model-no.com.

Model No. is helping the COVID-19 fight!

That’s right. In March, as our local area was hit hard with a COVID-19 outbreak and county wide lockdowns, Model No., Inc was been granted “essential business” status for our work in design and fabrication of necessary protective gear and other items needed at hospitals on the front line to fight COVID-19.

Learn more about what we are making & how to order.

And read the story of how it happened.

How is Model No. working responsibly to help ‘flatten the curve’?

We understand that social distancing is essential to shorten this outbreak. To do our part, we have mandated that all non-essential staff work from their homes until further notice.

We began our work from home policy before the shelter in place order was issued, so contact between employees has been reduced for some time. Those staff members who are working from home are conducting business as usual using virtual audio and video capabilities.

In addition to adhering to these precautions, a few of our staff members are going above and beyond to help out directly with the fight against COVID-19. As part of this ongoing effort, we are working to produce items in our fabrication facility for hospitals & doctors.

You can read more about what we are doing here.

Additional COVID-19 Safety Policies at Model No., Inc

Additional COVID-19 Safety Policies at Model No., Inc

For the duration of the outbreak, we have put the following additional policies in place:

  • Stopped all business travel for all team members
  • Upgraded our policies for our team that is on site
  • Cross-training of team members to perform critical functions in the event of an unexpected absence or quarantine of another team member
  • Implemented required reporting of all on site team members as to which employees & customers they’ve come in contact with
  • Implemented policy requiring any and all on-site team members to report any potential COVID-19 related illness for themselves as well as members of their household. This will allow us to inform any employees or customers who may have been exposed
  • Recommended to all employees that they avoid visiting high-traffic events or locations and when possible to also avoid any form of public transportation.

What if I have questions that aren’t answered here?

If you have any additional questions for us regarding our COVID-19 policies, please reach out to us via email: info@model-no.com.

Orders/Products

How do I create a custom design?

Each of our designs can be customized using our online tools to create truly unique pieces. Our configurator is fun and rewarding: you can adjust everything from the dimensions and contours to the color and finish materials. Every piece of furniture we create is made to order, so your Model No. is truly your own. Find out more about our customization tools.

Do I need to customize a design, or can I order a design as pictured?

Absolutely. If you love one of our designs just as it’s shown, you can order it without customizing by simply adding it to your cart.

Where are your products available?

Currently our products are only available for purchase online and select locations in the San Francisco Bay Area. If you’d like to see our designs and processes up close, studio visits are available by appointment, Join our email announcement list to be the first to hear every time we release a new product line.

Material

What are your products made of?

We are committed to using sustainable materials and a streamlined, on-demand, waste reducing automated manufacturing processes. Our 3D printed items are made of eco-friendly bio-resins which are sourced from plants and are recyclable and compostable. The wood parts are all Forest Service Council certified sustainably harvested and finished with a durable water based varnish especially formulated to bring out the woods natural beauty. And what little metal parts we do use are infinitely recyclable aluminum or steel and are American Made.

Find out more about our eco-friendly and sustainably sourced materials.

Shipping/Warranty

Do you offer a guarantee or warranty?

Model No. warranties that every product we create arrives to your door free from defects in materials and workmanship. We will repair or replace any product that arrived defective in any way.

For more information on our warranty, please check out all the details on our warranty / returns / recycle page.

How long will it take to receive my order?

All of our designs are made on demand once you place your order. Most products will be ready to ship within two weeks of your order placement.

Care and Maintenance

How do I care for Eco-Resin?

Everything we create is designed to last a lifetime or longer. It’s easy to keep your Model No. looking clean and new with just a little bit of care and maintenance. Please note, our products are intended for indoor use only, and both wood and PLA surfaces can be adversely affected by excessive heat or extended exposure to UV and/or direct sunlight.

PLA eco-resin 3D printed components: Keep the ridges of your PLA surfaces clean by dusting with a lint-free, soft cloth or damp sponge, and clean when needed with mild cleaning soaps, such as diluted dish soap or general non-abrasive cleaners. Avoid bleach, ammonia, and other harsh or abrasive cleaners which may damage the texture of the surface.

How do I care for the Hardwoods you use?

Hardwood surfaces and bases: Our hardwood surfaces are finished with a non-VOC water based varnish that is ultra protective and durable. Wipe with a damp cloth and gentle cleanser. Avoid water marks by using coasters under glasses, mugs, or plants, and quickly wipe up any standing liquids. Never use harsh cleaning sprays or abrasives on your wood surfaces. Clean any sticky spots gently with soap or mild detergent and water.

General Company

Where are you located? Can I come by and see your products in person?

Our manufacturing and design studio is located at 2500 Kirkham St. in Oakland, California. If you’d like to see our designs and processes up close, visits are available by appointment.

When will you be releasing more designs?

We are just getting started! We intend to release new designs four to six times a year. We're just getting started! Join our email announcement list to be the first to hear every time we release a new product.

How can I find out about new product releases and future events?

Keep up with all things Model No. by joining our email announcement list.

You can also follow us online on Instagram, Pinterest, Facebook, and Linkedin.

If you are a designer and would like to be included in our industry preview events, join our Design Insiders list.